I endeavour to provide the best possible service to all my clients. However, occasionally, things go wrong. If you are not happy, please do let me know. The best way to do this is to speak to me. I shan’t mind at all. However, if you wish to make a formal complaint, then please put it in writing. I will acknowledge your complaint within 7 days and attempt to resolve it within 28 days depending on how complex it is.
If we do not manage to resolve it ourselves you have the right to complain to the Legal Ombudsman. The Ombudsman will consider the complaint. They will accept the complaint only if we have failed to resolve it.
They also ask that you make the complaint
Within six months of receiving a final response from me
No more than six years of my firm’s act or omission, or
No more than three years from when you should reasonably have known that there was a cause for complaint.
More information about the Legal Ombudsman can be found by visiting: www.legalombudsman.org.uk or e-mail: firstname.lastname@example.org; postal address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ; or call: 0300 555 0333 between 9am and 5pm.
The Solicitors Regulation Authority may also be able to help in respect of other things which may have offended you such as discriminating against you as a result of your age, disability or other characteristic. Visit their website for further guidance on this.